CxEngage, now part of Lifesize, specializes in providing cloud-based contact center solutions designed to enhance customer experiences. Operating within the customer service and support industry, CxEngage serves a diverse range of clients from various sectors who require efficient and reliable customer interaction platforms. The company leverages AWS global infrastructure to offer a unified architecture that ensures stability and reduced infrastructure costs. By utilizing cloud technology, CxEngage enables businesses to hire agents from anywhere in the world, thereby increasing operational flexibility. The business model revolves around a subscription-based service, where clients pay for access to the platform and its features, including advanced workforce management tools like Proscheduler WFM, which helps in forecasting and schedule optimization. This model ensures a steady revenue stream while providing clients with scalable solutions tailored to their needs.

Keywords: cloud-based, contact center, customer experience, AWS infrastructure, global hiring, workforce management, subscription model, operational flexibility, schedule optimization, customer service.