SPIDR Tech provides a customer service infrastructure specifically designed for law enforcement agencies. The company operates in the public safety market, offering solutions that help police departments enhance their customer service capabilities. SPIDR Tech's platform automatically sends text messages to reporting parties and 911 callers, keeping them updated on the status of their calls. Additionally, the platform includes a survey module that allows agencies to gather feedback from crime victims and community members, providing valuable insights into public sentiment and customer interactions. This automated system not only improves community relations but also saves law enforcement agencies significant amounts of money and manpower. SPIDR Tech's business model revolves around providing software as a service (SaaS) to its clients, who are primarily law enforcement agencies. The company generates revenue through subscription fees for its platform, which is compliant with the Criminal Justice Information Services (CJIS) standards, ensuring secure and reliable data storage and communication.

Keywords: law enforcement, customer service, public safety, automated messaging, community feedback, survey module, SaaS, CJIS compliant, cost-saving, public perception.