Covisian is a high-tech corporation specializing in customer service solutions, leveraging advanced Generative AI technology and a team of over 27,000 professionals to transform customer experience (CX). The company operates globally, providing a range of customer management options through its innovative Smile CX Pro service unit. This unit is powered by Smile CX Software, a pioneering set of AI tools designed to enhance customer care. Covisian serves a diverse clientele across various industries, focusing on delivering consistent, personalized experiences regardless of the communication channel. The business model revolves around offering cutting-edge AI-powered technology to improve customer engagement, reduce no-shows, and streamline virtual tech support. Covisian generates revenue through its comprehensive suite of CX services and technology solutions, catering to businesses looking to optimize their customer interactions.

Keywords: Generative AI, customer service, CX transformation, AI tools, Smile CX Pro, global operations, personalized experience, virtual tech support, customer engagement, technology solutions.