Cherwell Software provides IT service management (ITSM) solutions designed to improve service delivery and business continuity. The company operates in the enterprise software market, offering a platform that allows organizations to build custom applications for various needs such as logistics, analytics, and beyond. Cherwell serves a diverse range of clients, including large enterprises and mid-sized businesses across multiple industries. The business model is based on a transparent pricing structure and concurrent licensing, which allows for cost-effective scalability. Cherwell generates revenue through software licensing, professional services, and support subscriptions. The platform's extensibility and metadata-driven approach enable seamless upgrades, reducing time and resource expenditure. Cherwell also fosters a collaborative community through user groups and special interest groups, enhancing customer engagement and support.

Keywords: ITSM, business continuity, customizable applications, enterprise software, concurrent licensing, service delivery, metadata-driven, professional services, support subscriptions, collaborative community.