Aigent.ai operates in the customer service technology market, providing AI-driven real-time assistance specifically designed for call centers. The platform serves businesses that rely heavily on call center operations, such as financial institutions, telecom companies, and customer service departments across various industries. Aigent.ai's core offering includes real-time guidance for call center agents, automatic call transcription, and data analytics. The platform detects trigger words and sentiments likely to lead to complaints and provides immediate tips for disarming situations or routing calls to the appropriate team. This results in faster, more accurate resolutions and higher customer satisfaction. The business model is subscription-based, where clients pay for access to the platform and its features. Revenue is generated through recurring subscription fees, which can vary based on the size of the call center and the specific features utilized. Aigent.ai's platform also aids in onboarding, training, and continuing education of call center agents, making it a comprehensive solution for improving agent performance and compliance. The company leverages advanced AI technology to transform call center agents into highly proficient service providers, thereby reducing average handle time and enhancing key performance indicators (KPIs).

Keywords: AI assistance, call centers, real-time guidance, customer satisfaction, data analytics, automatic transcription, compliance, agent performance, subscription model, onboarding.